Track how things are going, keep an eye on usage, and create reports to make everything work better. 📊
Kayse AI gives you powerful analytics and reporting so you can:
Keep track of important call numbers:
| Metric | Description |
|---|---|
| Total Calls | How many calls were made |
| Connected Calls | Calls that someone actually answered 📞 |
| Answer Rate | What percentage of calls got answered |
| Average Duration | How long calls lasted on average ⏱️ |
| Total Talk Time | All call time added together |
| Successful Calls | Calls that did what you wanted ✅ |
| Success Rate | What percentage of calls were successful |
See when your calls do the best with colorful heatmaps!
Find out which days work best:
| Day | Typical Performance |
|---|---|
| Monday | Okay — clients are getting back to their routine |
| Tuesday-Thursday | Best — people are most engaged 🌟 |
| Friday | Good — depends on the type of work |
| Weekend | Lower — fewer people pick up 📉 |
Find the best hours to call:
| Time | Typical Performance |
|---|---|
| 9-10 AM | Good — start of the work day ☀️ |
| 10-12 PM | Excellent — peak engagement 🌟 |
| 12-2 PM | Okay — lunch time 🍽️ |
| 2-5 PM | Good — afternoon availability |
| 5-7 PM | Depends — after work hours 🏠 |
See day and time together to find the perfect windows for calling. The heatmap shows success rates by:
Track how happy or unhappy clients sound on calls:
| Sentiment | Description |
|---|---|
| Positive | Happy, satisfied clients 😊 |
| Neutral | Neither happy nor unhappy 😐 |
| Negative | Frustrated or unhappy clients 😟 |
Watch how feelings change over time:
See how calls end:
| Outcome | Description |
|---|---|
| Successful | The call did what it was supposed to ✅ |
| Callback Requested | The client wants another call 🔄 |
| Voicemail | Left a voicemail message 📭 |
| No Answer | Nobody picked up 📵 |
| Transferred | Sent to a team member 🔀 |
| Disconnected | The call dropped or ended early ❌ |
Track numbers for each campaign:
| Metric | Description |
|---|---|
| Contacts Attempted | How many people you tried to reach |
| Contacts Reached | How many you actually connected with 📞 |
| Contact Rate | What percentage you reached |
| Conversions | People who did what you wanted 🎉 |
| Conversion Rate | What percentage converted |
| Cost per Contact | How much each attempt costs 💰 |
| Cost per Conversion | How much each success costs |
Compare campaigns side by side:
| Comparison | Insight |
|---|---|
| By Type | Which kinds of campaigns work best |
| By Time | How performance changes over time 📈 |
| By List | Which groups of people respond the most |
| By Agent | Which AI setups work the best 🤖 |
Track each campaign run:
| Metric | Description |
|---|---|
| Run Duration | How long the run lasted ⏱️ |
| Completion Rate | What percentage of the list was contacted |
| Success Rate | How many had good outcomes ✅ |
| Errors | Any problems that came up ❌ |
| Metric | Description |
|---|---|
| Messages Sent | Texts sent out |
| Messages Received | Texts that came in |
| Delivery Rate | What percentage got delivered ✅ |
| Response Rate | What percentage got replies |
| Opt-Out Rate | How many people unsubscribed 🚫 |
| Metric | Description |
|---|---|
| Emails Sent | Emails sent out |
| Delivery Rate | What percentage got delivered ✅ |
| Open Rate | What percentage were opened 👀 |
| Click Rate | What percentage had link clicks 🔗 |
| Bounce Rate | Emails that couldn't be delivered ❌ |
| Spam Rate | Emails marked as spam 🚫 |