Documents & Notes

📄 Documents

Each case has a Documents tab where you can manage all the files attached to the case or its clients.

⬆️ Uploading Documents

1. Open the case
2. Go to the Documents tab
3. Click Upload or just drag and drop your files
4. Files are stored safely and linked to the case 🔒

⬇️ Downloading Documents

You can download one file at a time by clicking the download icon next to it.

To download everything at once, click Download All. The file bundle is created in the background — you can keep working while it's being prepared! Once it's ready, the download starts on its own and you get an email with a link that works for 24 hours. 📧

📂 Client Documents vs. Case Documents

The Documents tab has two sub-tabs:

Both support downloading one at a time or all at once! 📥

🔔 Document Upload Notifications

When a client uploads a document to a case, the staff members assigned to that case get notified:

• In-app notification — Shows up in the notification bell 🔔. It tells you the document type (like Task, Link, App, or Document) and the case name.
• Email notification — Sent to each assigned team member with a direct link to the uploaded file. 📧

Clicking an in-app notification takes you straight to the Client Documents tab and highlights the specific document so you can find it easily. ✨

📝 Case Notes

Add notes inside a case to keep track of important info:

Note Features

🏥 Condition Notes

Track specific conditions or special situations:

1. Open the case
2. Go to the Notes tab
3. Click Add Condition Note
4. Type in the details
5. Set how important it is if needed

📜 Case Activity Log

See everything that's happened on a case:

Tracked Events

🕐 Activity History

See the full timeline of everything:

1. Open the case
2. Go to the Activity tab
3. See a list of all events in order
4. Filter by event type to find what you need
5. Click on any event for more details