Set up the self-service portal where your clients can help themselves. Clients can access the portal via web browser (no app download) or the mobile app (iOS and Android).
| Setting | Description |
|---|---|
| Enable Portal | Turn the portal on or off |
| Auto-Invite | Automatically invite new clients |
| Chat Enabled | Let clients chat in the portal 💬 |
| Document Upload | Let clients upload files 📄 |
| Case Visibility | Choose what clients can see 👀 |
| Setting | Description |
|---|---|
| Logo | Your portal logo |
| Colors | Your brand colors 🎨 |
| Welcome Message | The welcome text clients see |
Manage API access for developers who want to connect to Kayse AI:
| Permission | Description |
|---|---|
| Read | Can only look at data 👀 |
| Write | Can create and update data ✏️ |
| Delete | Can remove records 🗑️ |
| Admin | Full access to everything |
| Tier | Limit |
|---|---|
| Standard | 100 requests/minute |
| Premium | 500 requests/minute |
| Enterprise | Custom limits |
Keep track of what you're using and manage your bill:
| Metric | Description |
|---|---|
| Voice Minutes | How many AI call minutes you've used 📞 |
| SMS Segments | How many text messages sent 💬 |
| Emails | How many emails sent 📧 |
| Storage | How much file space you're using 📁 |
Create detailed reports about your usage:
Set up reports that come to you automatically:
The Self-Healed Contacts Report shows phone numbers that were found through enrichment and then confirmed by a successful call. Use it to keep your CRM or contact data up to date with verified numbers!
To turn it on:
When exporting Self-Healing data manually, you can choose columns before the CSV is generated:
See everything that happens in your account:
| Event Type | Description |
|---|---|
| Logins | Who logged in and when 🔐 |
| Data Changes | What records were changed |
| API Calls | Requests from outside tools 🔗 |
| Integrations | Sync events with other systems |
| Exports | When data was downloaded 📥 |
See System Log for more details.
For demo or trial accounts:
| Setting | Description |
|---|---|
| Demo Flag | Marks this as a demo account |
| Sample Data | Comes with example data to explore 📊 |
| Limited Features | Some features may be turned off |
| Auto-Reset | Data resets every so often 🔄 |