Notifications & Hours

Notifications & Hours

🔔 Notification Settings

Choose how your team finds out about new messages, calls, and other things that happen in Kayse AI.

📬 Notification Types

TypeDescription
New MessageA client sends you a message
New CallA call comes in or finishes
Task DueA task deadline is coming up
Case UpdateSomething changed on a case
Document UploadedA client uploaded a file
Form SubmittedA client finished filling out a form

📡 Notification Channels

ChannelDescription
In-AppShows up right inside Kayse AI
EmailSent to your email
PushPops up on your phone via the mobile app

🎯 Notification Filters

Pick and choose which notifications you get:

FilterDescription
By Case TypeOnly for certain kinds of cases
By AssignmentOnly for cases you're assigned to
By StatusOnly for cases in certain stages
By SeverityOnly for high-priority stuff

✏️ Configuring Notifications

  1. Go to Settings → Notifications
  2. Pick the notification types you want
  3. Choose how you want to get them (in-app, email, push)
  4. Set up any filters
  5. Save your choices

🕐 Business Hours

Tell Kayse AI when your firm is open so it knows how to behave outside of work hours.

📅 Setting Business Hours

  1. Go to Settings → Company
  2. Scroll down to Business Hours
  3. Set the hours for each day of the week
  4. Pick your timezone
  5. Click Save

🌙 Business Hours Impact

Here's what changes after hours:

FeatureWhat Happens After Hours
AI ReceptionistUses a different script after hours
Campaign SendingFollows your business hours schedule
Auto-ReplyReplies differently after hours
NotificationsCan be turned off after hours

🎄 Holiday Schedule

Set up holidays when your firm is closed:

  1. Go to Business Hours
  2. Click Manage Holidays
  3. Add your holiday dates
  4. Choose what happens on those days

📞 Call Settings

Set up how voice calls work:

📊 Concurrency Rates

SettingDescription
Max Concurrent CallsThe most calls happening at one time
Call PacingHow fast outbound calls go out
Queue SizeHow many calls can wait in line

🎯 Campaign Call Settings

You can also set up call settings for each campaign. Go to the Campaigns page and click the settings icon next to the concurrency rate:

SettingDescription
Concurrency RateHow many outbound calls can happen at once (as a percentage). This makes sure there's room for incoming calls too.
Default Business HoursThe default time windows for campaign calls (follows TCPA rules).

The default business hours you set here can be quickly used when you create campaigns in Company Times mode by clicking the Use Defaults button.

🎙️ Default Call Settings

SettingDescription
RecordingRecord all calls automatically
TranscriptionTurn calls into text automatically
Sentiment AnalysisCheck the mood/tone of calls
Max DurationThe longest a call can be by default