Kayse automatically enforces recording-consent requirements before inbound and outbound AI calls continue in states where consent is legally required.
When a call is placed or received in a state requiring recording consent, the AI automatically:
This compliance gate happens before the intake flow or any case details are collected.
Recording consent enforcement automatically applies to calls in these states:
CA, CT, DE, FL, IL, MD, MA, MI, MT, NV, NH, NJ, NM, NY, NC, OR, PA, VT, VA, and WA
When consent is required, callers hear a message like:
"Before we continue, this call may be recorded by [Your Company Name] for quality and training purposes. Do I have your consent to continue on a recorded line?"
The AI waits for the caller to explicitly agree before proceeding.
Each call records one of these consent outcomes:
| Outcome | Description |
|---|---|
| Consented | Caller explicitly agreed to continue on a recorded line |
| Declined | Caller refused consent and call ended politely |
| Not Required | Call was in a state that does not require consent |
| Unknown | Consent outcome could not be confidently determined |
This compliance step is:
When creating or editing a campaign, you'll see a "Recording Consent Enforcement" section showing:
After a call completes, you can view the consent status in the call's post-call analysis data.
No. This is a legal compliance requirement that cannot be disabled. The system automatically applies it only in states where it's legally required.
It applies to all inbound and outbound AI calls in the states listed above. Calls in other states proceed normally without the consent gate.
If a caller declines consent, the AI politely ends the call. The call record will show a consent status of "declined."
The consent message adds a few seconds to calls in states requiring consent. This is necessary for legal compliance and happens before any intake questions.
The consent message follows a legally compliant format and cannot be customized. It includes your company name and asks for clear consent to continue.