Why Do Phone Numbers Get Flagged as Spam or Scam Likely—and How To Fix It?

If you’ve seen your law firm’s phone calls show up as “Spam Likely” or “Scam Likely” on someone’s caller ID, you’re not alone! This can be frustrating and confusing—but there are ways to fix it.

This is the result of years of bad actors making scam calls and is now subject to increased regulation which benefits everyone. However, it can make it harder for legitimate business owners to overcome mislabeling of their phone numbers.

Why Do Phone Numbers Get Flagged?

Phone carriers and call blocking apps are trying to stop unwanted or dangerous calls. But sometimes, real businesses like law firms get flagged by mistake. Here’s why this can happen:

• High call volume: If your office makes a lot of calls in a short period, the system might think you’re a robocaller.
• Short calls or hang-ups: Calls that end quickly can look suspicious. This is common with call campaigns, regardless of whether it is call center agents or AI agents making the calls.
• Recipients marking your calls as spam: If enough people block or report your number, it can be flagged.
• Caller ID problems: If your business name doesn’t show up, or if it looks weird or blank, you’re more likely to get flagged.
• Shared phone numbers: If you’re using a number that was flagged before, you might inherit its bad reputation.

️ How Kayse Helps You Fix This

Don’t worry—Kayse is here to help! We work hard to keep your numbers clean and trusted.

1. We register your phone numbers with the main phone carriers using the Free Caller Registry. This tells them you’re a real business, not a scammer.
2. If we need more info, we’ll reach out to your law firm’s team. Sometimes, the carriers want more details, like your business address or the type of calls you make.
3. We monitor your numbers and help fix any issues as fast as possible.

🌟 Other Ways to Protect Your Number

Sometimes, we may recommend extra steps or third-party services to make sure your number stays safe. These services can help keep your number clean, but some may charge their own fees. There may be some remedies that you may need to handle on your own that we may recommend if our methods are not able to achieve a favorable resolution, as we are a service provider that is registering and using phone numbers for your law firm.

Ultimately, the numbers are registered in your business' name and only you can address certain occurrences. We will let you know if we get to that point. Until then, let us help.

What You Can Do

• Always use your real business name for caller ID.
• Don’t call people too many times in a row. It is recommended to not call on Sundays or exceed more than 5 callback attempts per number per month.
• Ask your clients to save your number in their contacts.
• Let Kayse know if you notice your calls are being blocked or marked as spam, so we can help.

🙋 Need Help?

If you have any questions, or if your number has been flagged, just reach out to the Kayse support team! We’re here to help you stay connected and keep your calls going through.

Kayse is committed to making sure your law firm can reach clients easily and securely. If we need your help to get your numbers unflagged, we’ll contact you directly!