Phone Numbers

Manage the phone numbers you use for texting and calling in Kayse AI. 📞 Find the Phones page at Settings & Tools → Phones in the main menu.

👀 Viewing Phone Numbers

Go to Phones to see all the phone numbers on your account. The list shows each number's status, reputation score, which campaigns use it, and which AI agents are linked to it.

Filter by Agent

Use the Agent dropdown to show only numbers linked to a specific AI agent. The filter displays only agents with configured names.

• Select an agent to narrow the list to numbers assigned to that agent
• Switch to a different agent at any time
• Choose All to clear the filter and return to the full list

➕ Adding a Phone Number

1. Go to Phones
2. Click New
3. You can type a 3-digit US area code (2XX–9XX) if you want a number from a certain area
4. Leave it blank and the system picks one for you
5. Click Add Phone

After adding, you'll see the new number and its status (like Active or Ready to Use). ✅

📋 Number Types

🎯 Number Assignment

You can assign phone numbers to different jobs:

📦 DID Groups

Group phone numbers together for:

• Spreading the load across numbers
• Covering different areas
• Keeping campaigns separate

🏢 Brand Registration

Register your brand so your texts are more likely to get delivered:

🛡️ Spam Monitoring

Keep an eye on whether your messages are getting through:

Numbers flagged as spam are highlighted in the list. 🚩 See Integrations for more about phone system setup.