April 11, 2025
🛠 Updates & Improvements 💬 Messages Communication
• Updated default sorting of chats — chats with unread messages are now displayed at the top of the chat list.
📊 AI Campaign Improvements
• Added new Call List sorting options:
• Duration — sort calls from longest to shortest
• Sentiment — sort calls by sentiment value
• Client — sort calls alphabetically by client name
• Added Case Number column to both the Calls List and Import Report Review window.
• Implemented Export to File — allows exporting call data and analytics to a CSV file.
• Integrated support for disconnection reasons and end reasons count in reporting and chart filtering.
• Updated webhook logic for inbound call metadata.
• Export updates: improved duration format and added Transferred To column.
🎯 Automation & Sentiment
• Enhanced Sentiment Automation — users can now configure specific days and times for automatic follow-up messages triggered by sentiment change.
📥 Import Improvements
• Improved progress banner during file import — now fixed at the top and doesn’t block navigation.
• Updated Import Report template — now includes import date, updated subject, and timestamped filenames.
🧑💼 Company Settings
• Improved company logo upload — added image cropping functionality.
🔔 Notifications
• Added ability to delete individual and all notifications.
• Added “mark all as read” option for easier inbox cleanup.
📱 Mobile Application
• Added support for Login by phone number, including OTP verification flow.
🚀 Thanks for being with us — more improvements coming soon! 🙌