Kayse AI includes native compliance protections that help reduce risky outreach during AI calls, messaging, and task collection. For firms that need additional phone-number screening before outbound campaign outreach, Kayse can also connect to a Third-Party TCPA/DNC Compliance Add-On.
This article explains what Kayse provides natively and what the add-on adds on top.
WARNING
Kayse provides tools that support compliance workflows, but your firm remains responsible for its own TCPA, DNC, consent, and privacy obligations. Always review outreach rules with your legal or compliance team.
These protections are part of Kayse and do not require the third-party add-on.
Kayse helps prevent outreach outside allowed time windows. AI Campaign calls use the campaign schedule, the client's timezone when available, and company or campaign business hours so calls happen during approved windows instead of at inappropriate times.
Campaign scheduling also supports per-day business hours, so your team can set different windows for each weekday and avoid running outreach when your firm does not want calls placed.
Kayse detects opt-out signals so clients can stop receiving outreach. When a client opts out of a channel, Kayse records that preference and prevents continued outreach through that channel.
For voice campaigns, call records can show Voice Calls Opted Out when a client has opted out of voice outreach. For messaging, opt-out handling helps prevent future SMS communication after a client asks to stop.
Kayse can enforce recording consent before calls continue in states where consent is required. The AI presents the consent message and waits for a clear agreement before moving forward.
If the client declines consent, the call ends politely. Campaigns can still follow up through another configured channel, such as a secure form link, when that workflow is enabled.
Self-healing helps recover outreach when a phone number is invalid, unreachable, or no longer works for the intended client. When enabled, Kayse can attempt phone enrichment after repeated failed outreach, update the contact with a better number when one is found, and track the source for audit and reporting.
Self-healing is useful for restoring contact with the same client. It is different from DNC or ownership screening, which decide whether a number is safe to contact before outreach.
The third-party add-on adds pre-call screening before outbound AI Campaign calls. It is configured in Kayse as DNC + Ownership Verification and can be turned on or off by service.
See the Third-Party TCPA/DNC Compliance Add-On article for setup steps.
The add-on checks phone numbers against Federal and State Do Not Call lists. If a number appears on an enabled DNC list, Kayse blocks the outbound call before it is placed and records the block reason.
The add-on can screen against known TCPA litigators and consumer-protection filers. If the number matches that risk category, Kayse blocks the outbound call before dialing.
Reassigned number screening checks the FCC Reassigned Numbers Database against the contact's TCPA consent date. If the number was reassigned after the consent date, Kayse blocks the call because the current phone owner may not be the person who originally gave consent.
RightPartyID verifies whether the phone owner appears to match the intended contact. If the name on the case does not match the phone ownership result, Kayse can block the call with a Blocked by RightPartyID Mismatch reason.
Think of Kayse compliance controls in two layers:
For example, Kayse may first ensure the campaign is inside allowed business hours, then the add-on may check whether the phone number is on a DNC list or appears to belong to the wrong party. If any enabled check blocks the outreach, the campaign records the reason so your team can review it later.