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Call Features
📭 Voicemail Handling
Set up how the AI deals with voicemails:
🔍 Voicemail Detection
| Setting | Description |
|---|---|
| Enable Detection | Automatically detect voicemail systems |
| Detection Timeout | How long to wait before deciding it's a voicemail (5-180 seconds) ⏳ |
🎬 Voicemail Actions
When voicemail is found:
| Action | Description |
|---|---|
| Hang Up | Just end the call right away |
| Static Text | Say a pre-written message |
| Leave Message | Leave a custom voicemail message 🗣️ |
🔀 Call Transfer
Set up how calls get sent to real people:
⚙️ Transfer Settings
| Setting | Description |
|---|---|
| Enable Transfer | Let the AI transfer calls |
| Transfer Number | The phone number to send the call to 📞 |
| Tool Name | The name of the transfer action |
| Tool Description | When the AI should offer to transfer |
📋 Transfer Types
| Type | Description |
|---|---|
| Cold Transfer | Send the call right away without saying anything first |
| Warm Transfer | The AI introduces the call before sending it over 👋 |
🤝 Warm Transfer Options
| Setting | Description |
|---|---|
| Human Detection Timeout | Seconds to wait for a real person to pick up |
| Transfer Only If Human | Only transfer if a real person answers |
💬 Whisper Message
An optional message spoken only to the receiving agent before the transfer completes. The caller does not hear this message.
Each whisper message can be:
- Static Message — A fixed, pre-written message
- Prompt-Based — Created on the fly based on the conversation 🪄
🔢 DTMF (Keypad) Input
Let callers press buttons on their phone to interact:
| Setting | Description | Range |
|---|---|---|
| Allow DTMF | Turn on keypad input | On/Off |
| Timeout | How long to wait for a button press | 1-15 seconds |
| Digit Limit | The most digits the caller can enter | 1-50 |
| Termination Key | The key that finishes input (e.g., #) | 0-9, *, # |
⚡ Actions During Calls
The AI can do things during the conversation:
🔚 End Call
The AI can end the call when the conversation is done or when told to.
📧 Send Email
| Setting | Description |
|---|---|
| Enable Email | Let the AI send emails |
| Email Variable | The variable with the recipient's address (e.g., |
| Email Subject | The default email subject line |
| Email Body | The default email content |
💬 Send SMS
| Setting | Description |
|---|---|
| Enable SMS | Let the AI send text messages |
| SMS Body | The default text message content |
🛠️ Custom Functions
Create special actions the AI can do during calls using webhooks:
| Setting | Description |
|---|---|
| Name | The function's name |
| Description | When to use this function |
| URL | The web address to call |
| Parameters | The data to send (in JSON format) |
| Speak During Execution | Talk to the caller while the function runs 🗣️ |
| Speak After Execution | Tell the caller what happened after it runs |
📚 Knowledge Bases
Connect knowledge bases so the AI can look up your documents and FAQs:
| Setting | Description |
|---|---|
| Knowledge Base IDs | Which knowledge bases are connected |
| Top K | How many results to look at |
| Filter Score | The minimum match quality to use a result 🎯 |