Phone Numbers
Manage the phone numbers you use for texting and calling in Kayse AI. 📞 Find the Phones page at Settings & Tools → Phones in the main menu.
👀 Viewing Phone Numbers
Go to Phones to see all the phone numbers on your account. The list shows each number's status, reputation score, which campaigns use it, and which AI agents are linked to it.
Filter by Agent
Use the Agent dropdown to show only numbers linked to a specific AI agent. The filter displays only agents with configured names.
- Select an agent to narrow the list to numbers assigned to that agent
- Switch to a different agent at any time
- Choose All to clear the filter and return to the full list
➕ Adding a Phone Number
- Go to Phones
- Click New
- You can type a 3-digit US area code (2XX–9XX) if you want a number from a certain area
- Leave it blank and the system picks one for you
- Click Add Phone
After adding, you'll see the new number and its status (like Active or Ready to Use). ✅
📋 Number Types
| Type | Description |
|---|---|
| Local | A number with a local area code |
| Toll-Free | 800, 888, etc. — free for the caller |
| Short Code | A short 5–6 digit number for texting |
🎯 Number Assignment
You can assign phone numbers to different jobs:
| Assignment | Description |
|---|---|
| General Messaging | The default number for texting |
| Campaigns | Numbers just for campaigns |
| AI Receptionist | Handles incoming AI calls |
| Specific Users | A number just for one person |
📦 DID Groups
Group phone numbers together for:
- Spreading the load across numbers
- Covering different areas
- Keeping campaigns separate
🏢 Brand Registration
Register your brand so your texts are more likely to get delivered:
| Requirement | Description |
|---|---|
| Business Name | Your legal business name |
| EIN/Tax ID | Your business ID number |
| Use Case | How you plan to use texting |
| Sample Messages | Examples of what you'll send |
🛡️ Spam Monitoring
Keep an eye on whether your messages are getting through:
| Metric | Description |
|---|---|
| Delivery Rate | % of texts that were delivered |
| Spam Reports | Clients who reported your texts as spam |
| Carrier Blocks | Texts blocked by phone carriers |
| Recommendations | Tips to help your texts get delivered |
Numbers flagged as spam are highlighted in the list. 🚩 See Integrations for more about phone system setup.