Notifications & Hours

🔔 Notification Settings

Choose how your team finds out about new messages, calls, and other things that happen in Kayse AI.

📬 Notification Types

Type	Description
New Message	A client sends you a message
New Call	A call comes in or finishes
Task Due	A task deadline is coming up
Case Update	Something changed on a case
Document Uploaded	A client uploaded a file
Form Submitted	A client finished filling out a form

📡 Notification Channels

Channel	Description
In-App	Shows up right inside Kayse AI
Email	Sent to your email
Push	Pops up on your phone via the mobile app

🎯 Notification Filters

Pick and choose which notifications you get:

Filter	Description
By Case Type	Only for certain kinds of cases
By Assignment	Only for cases you're assigned to
By Status	Only for cases in certain stages
By Severity	Only for high-priority stuff

✏️ Configuring Notifications

1. Go to Settings → Notifications
2. Pick the notification types you want
3. Choose how you want to get them (in-app, email, push)
4. Set up any filters
5. Save your choices

🕐 Business Hours

Tell Kayse AI when your firm is open so it knows how to behave outside of work hours.

📅 Setting Business Hours

1. Go to Settings → Company
2. Scroll down to Business Hours
3. Set the hours for each day of the week
4. Pick your timezone
5. Click Save

🌙 Business Hours Impact

Here's what changes after hours:

Feature	What Happens After Hours
AI Receptionist	Uses a different script after hours
Campaign Sending	Follows your business hours schedule
Auto-Reply	Replies differently after hours
Notifications	Can be turned off after hours

🎄 Holiday Schedule

Set up holidays when your firm is closed:

1. Go to Business Hours
2. Click Manage Holidays
3. Add your holiday dates
4. Choose what happens on those days

📞 Call Settings

Set up how voice calls work:

📊 Concurrency Rates

Setting	Description
Max Concurrent Calls	The most calls happening at one time
Call Pacing	How fast outbound calls go out
Queue Size	How many calls can wait in line

🎯 Campaign Call Settings

You can also set up call settings for each campaign. Go to the Campaigns page and click the settings icon next to the concurrency rate:

Setting	Description
Concurrency Rate	How many outbound calls can happen at once (as a percentage). This makes sure there's room for incoming calls too.
Default Business Hours	The default time windows for campaign calls (follows TCPA rules).

The default business hours you set here can be quickly used when you create campaigns in Company Times mode by clicking the Use Defaults button.

🎙️ Default Call Settings

Setting	Description
Recording	Record all calls automatically
Transcription	Turn calls into text automatically
Sentiment Analysis	Check the mood/tone of calls
Max Duration	The longest a call can be by default