System Logs – Bulk Actions

The Bulk Actions tab helps you monitor and review large-scale operations, like mass emails or SMS campaigns.

It gives you full visibility into what was sent, by whom, and how it performed — all in one place.

Use it to:

• 📦 Understand the scope and results of batch jobs
• 🔍 Investigate delivery issues or failed sends
• ✅ Ensure reliable communication and system accountability

🖥️ How to Access

Sidebar > System Logs > Bulk Actions

Use this tab to track all batch operations, including:

• Send Batch Email
• Send Batch SMS

📌 What Is Displayed in Bulk Actions

Each batch job entry includes:

• 🔹 Action – The type of batch operation (e.g., Send Batch Email, Send Batch SMS)
• 🔹 Date & Time – When the operation was triggered
• 🔹 Actor – Who initiated the job (e.g., Admin, System)
• 🔹 Messaged – Number of clients/messages in the batch
• 🔹 Delivered – Successfully delivered messages
• 🔹 Ignored – Messages skipped or filtered out
• 🔹 Failed – Messages that failed (e.g., invalid numbers, carrier issues)
• 🔹 Source – Origin of the batch job (Web UI, API, etc.)

Filtering and Search in Bulk Actions

Action Filter

Filter by batch job type:

• All
• Send Batch SMS
• Send Batch Email

️ Drill-Down Page Columns

Click into a batch job to view per-message details:

• Kind – Inbound or Outbound
• Channel – SMS or Email
• Case – Linked case (ID and name)
• Client – Who triggered the message
• Status – Delivered, Seen, or Failed

Filters in Bulk Actions

1️⃣ Status Filter

Filter by message delivery result:

• All
• Delivered
• Seen
• Failed

2️⃣ Direction Filter

Filter by message flow:

• All
• Inbound
• Outbound

3️⃣ Channel Filter

Filter by message type:

• All
• SMS
• Email