SmartAdvocate Sync, AI Campaign Filters & Mobile Push Notifications
April 3, 2025
**Mar, Mon 24 - Apr, Thu 3 🛠 Updates & Improvements 🤖 SmartAdvocate Integration
• Optimized sending messages back to SmartAdvocate.
• Improved account authentication and added the ability to disconnect SmartAdvocate account.
• Implemented custom data syncing back to SmartAdvocate after AI Campaigns.
📥 Import Improvements
• Enhanced the importer to support the mapping of custom fields from imported files.
📊 AI Campaign Improvements
• Improved default schedule settings for AI Campaigns.
• Improved the Review Step Summary — now displays the number of cases/clients added to the campaign.
• Added the ability to add filtered cases/clients (by call status, post-call reason, or disconnection reason) to a new or existing list.
• Implemented handling for "wrong" client phone numbers within campaigns.
• Improved client sentiment score calculation after calls.
📋 Case & List Management
• Updated the style of the Case Status section in the Case view.
• Implemented the ability to edit list names by clicking on the name in the top left corner of the list page.
📲 Mobile App Updates
• Implemented push notifications for:
• New Messages
• Case Updates
• Assigned Tasks
• Updated case status display styling in the mobile app.
💬 Messages & Chat Enhancements
• Added the redirection to the client profile when clicking on client info in a chat.
• Added an unread message counter in communication channels.
• Added search by Client Name and Case Name in the chat list.
• Implemented chat list filters by Case Type, Case Sub-type, and Campaign Inclusion.
⚙️ General Improvements
• Rolled out a new layout for the Company Settings page.
• Updated the AI prompt for generating message templates.
🚀 Thanks for being with us — more improvements coming soon! 🙌