AI Receptionist, Smart Call Analytics & Mobile Auto-Replies
📞 1. AI Receptionist – New Agent Type for Inbound Calls
Introducing a powerful addition to our AI platform: the AI Receptionist – a new AI Agent type specifically designed to handle inbound phone calls.
Highlights:
🤖 New AI Agent Type:
The platform now supports multiple agent types: starting with AI Campaign (outbound) and the new AI Receptionist (inbound). Each lives under its own dedicated tab.
📞 Smarter Inbound Handling:
The AI Receptionist can answer incoming calls, transfer them to the right team or person, leave voicemails, and categorize calls by reason.
📊 Call Categorization & Tracking:
Calls are automatically logged and broken down by status—answered, missed, transferred, and voicemail—with rich analytics like:
- Call volume over time
- Actions taken (qualified, spam, missed, etc.)
- Success rates by time of day
- Time on calls
- Average sentiment
All metrics — from total calls to average call time — can now be filtered by custom date ranges.
Choose from options like "Past 30 days", "This month", "Year to date", or even "Previous quarter" to zero in on the time period you care about.
No more guessing trends — now it’s crystal clear.
🎧 New Call Details Page: Everything in One Place
Click on any call to open a full view of what happened — in one beautiful screen.
Here’s what you get:
- Caller info and contact details
- Call sentiment (e.g. Neutral, Positive)
- Call result (e.g. Successful, Missed, Blocked)
- Reason for call (e.g. "car accident last week")
- AI Outcome — What was done: message taken, voicemail, etc.
- Next steps — e.g. “Assign to attorney for callback”
- ✍️ Call summary written automatically
- 🔍 Transcript and recording of the call, searchable and downloadable!
Whether you're following up or reviewing client history, it's all right there for you.
📊 And yes—metrics and filters are built in so you can stay on top of missed calls, voicemails, and inbound volume by time of day.
📱 2. Auto-Replies in the Mobile App
We’ve added a helpful auto-responder for messages sent from the mobile client app.
How it works:
- Sends a friendly “Thanks, we got your message!” right after a client messages you
- Only sends once every few hours (not after every message!)
- Helps set expectations, especially outside business hours
💬 Unique Every Time: Instead of one standard message, the auto-responder now pulls from a set of 50 friendly, randomized messages — so each reply feels fresh and personalized.
🌐 Appears in both web and mobile: You and your team will see exactly what the client sees — the auto-response is logged in the chat thread on both the mobile app and desktop/web dashboard.
Here’s the example of the message your clients will see:
“Hi there! Thanks for your message. Your legal team will review it and get back to you soon. Please allow extra time if it's outside business hours. We'll be in touch!”
No setup needed—it’s already working behind the scenes. Fully tested, smooth experience on both mobile and web.
